Incredible Himalayan Sherpa Adventure Pvt Ltd operates under the following Terms & Conditions to which all clients booking through Incredible Himalayan Sherpa Adventure must adhere:
We reserve the right to refuse to continue providing services to clients willingly causing significant inconvenience or annoyance to other clients or deliberate disturbance to the trip. We shall not be liable for any loss or damage to baggage or personal possessions, or any consequential losses resulting there from. If a client is injured or falls ill, all evacuation and hospital expenses, doctors' fees and repatriation costs are the client’s responsibility. [See section on insurance policy] We do assist with quick evacuation. It is the client’s responsibility to have a valid passport, visa and equipment that may be required on the selected tour. We are not responsible for failure to obtain a visa for any reason but we do co-operate to find a solution to the particular problem.
Guides representing Incredible Himalayan Sherpa Adventure Pvt Ltd reserve all authority over the course of the trip. If a client fails to comply with important instructions of guides or if clients commit any unlawful act, they are compelled to leave the tour. No refund will be made in such cases.
When booking any trip with Incredible Himalayan Sherpa Adventure, the client must have a valid insurance policy that covers the following:
- Personal accident and medical treatment
- Emergency evacuation (e.g. helicopter rescue)
This is for your own safety and peace of mind in case of illness or an accident.
Delays and Itinerary Changes
The client specifically agrees that Incredible Himalayan Sherpa Adventure will not be held responsible for any delays or changes in itineraries caused by an act of omission or due to any natural causes (e.g. weather conditions). The client should be able to understand such situations might occur and that we will not be able to inform them of each possible problem in advance. The itinerary will be adhered to as far as possible but the client understands they are only a guideline. The company or trek staff may make omissions or alterations to the itinerary, highlights, and excursions as they deem it to be necessary especially in the interest of safety.
• Free cancellation up to 60 days prior departure, after the deposited advance payment becomes non-refundable.
• Make sure that you have the right travel insurance to cover your trip cancellation expense.
• Such as sudden strikes, changes of permit policy or tightening of restriction to foreign tourists all fall under the non-refundable policy and are therefore not valid causes for any refund.
• The company will not issue any refund if clients leave a trip after the commencement for any reason, either voluntarily or involuntarily. Meals, accommodation or services not used are not refunded.
Extra time and expenses due to flight cancellation or delay
The flight from Kathmandu to Lukla significantly reduces the journey time compared to the trek via Jiri (which we also offer). The flight is the shortest and most popular way of gaining access to the region but the mountain weather is notoriously unpredictable and sometimes even during the best part of the season, flights are delayed or postponed for one or more days. Cancellation and the delay of the trip only occur starting and end of the trip during the flight day. In case of the flight cancellation due to bad weather, extra expenses (Airport drop and pick up, extra night in hotel, Guide and porter extra days wages, except the number of days included in the package extra days extension due to flight cancellation or some other reason from individual clients must bear by themselves, etc.) might occurred which are not included in the package and one should ready to bear those expense. We also arrange for a Heli charter from Kathmandu to Lukla or return instead but this adds significant extra cost. While chartering heli because of the flight cancellation, the cost of the fare tickets will be deducted from the heli cost. We highly recommend that you take potential delays into account and allow for a week extra day in Kathmandu. Because of the flight delay, there will be changes in your travel date. Make sure that all the extra expenses occurred due to the unforeseen condition will be bear by your travel insurance company.
Delays because of difficult weather conditions and sometimes operational complications that happen in remote areas such as Everest, Annapurna, Jomsom, Dolpa, Simikot and Jumla etc region can occur. Flights are regularly subject to delays and cancellations. Clients are advised to leave extra time and some budget flexibility (in case a longer hotel stay is required) for these circumstances. In case of flight cancellations or re-routing at the end of a trek or tour, the client is responsible to cover additional charges relating to accommodation, food, guides and porters. We do our best to minimise any such cost.
Assumption of Risk
The client understands the risky nature of trips. Risks include, but are not limited to, accidents or illness in remote places without medical facilities, altitude related problems and forces of nature. The client agrees to assume all risks associated with the journey, and agrees that no liability will be attached to the company or its outfitters, employees or agents, or to any member of the tour group in respect to death, personal injury, illness or delay of a client, or for any loss or damage to the property of the client during the course of the trip.
We do our best to ensure a comfortable and safety trip but clients should understand that Nepal is mountainous country with often only basic facilities. Hence, patience, enthusiasm and proper preparation are a must before every journey. All services will be provided as per our agreement at the time of booking.
If clients return from trek earily then booking Confirmation, reason could be any, in this cause clinets will get back rest remaining trip cost and neither it is transferable for somebody.
Domestic flight fares can change due to fuel price fluctuations and other causes. Those can influence the final trip price.
For every trip, we shall make our best efforts to guarantee you a smooth and pleasant journey.
Government Registered company
According to law of Nepal, we registered our company IHSA in various organs of Nepal government, sister concern of the government, different tourism unions, mountaineering unions of Nepal in order to operates treks, tours, expeditions in legally way and provide safe, security to the valuable clients.